RUNNING ***** PROMOTIONS

<p>At the end of 2016, Defy ran a promotion where if you purchased a washing macine, you would receive a free midweek trip to a choice of selected destinations. Enticed by this offer, I chose to buy a machine around September 2016. The store where I had purchased it, however, did not have any promotional vouchers and said that they will have to acquire them from the agent for us. This took approximately a month before we received it. I then submitted the voucher numerous times, always being sent an automated email saying that we will be contacted within 7-10days to confirm our destination. This went on for more than 6 weeks. I then wrote a complaint on Defy's Facebook Page and was told to contact Jabu Thokoane who would assist me, I did. At the beginning of Dec 2106, Jabu asked me to forward him all of the info again and when I did, he responded by saying that The destination choice that I want is no longer available. I stated that that was unacceptable as it was available when I requested it and had Defy reverted to in the 7-10days instead of 2months then I would have got that destination. He asked me to be patient and that he would try to see what he could do. In January 2017, I contacted Jabu for feedback and he said that that he was till waiting for their booking partner to provided them with availability for April and that I should be patient. I waited and till March and tried contacting him numerous times via email and telephone when he failed to conatct me. He just chose to ignore all of my messages. I then posted another complaint this past Weekend on Facebook and was contacted by an agent, Bruce Padayachee. I told him that I wanted to speak to a manager, he said that I should explain to him and he will try tp help, of which he could not. He then said that all the managers were busy and taht he willask one to call me today, no one has. This is ridiculous, and Defy should not hold promotions if they cannot do it properly.</p>