DE
Dawood E
1 reviews | Active since Jan 2021
30 Oct 2023, 11:34
Ridiculous after sales service
After sales service is terrible, technicians order wron parts and keep us waiting,it's been 9 days since I logged a warranty claim on my washing machine and they just keep making us wait , absolutely ridiculous service.
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Defy Appliances's replyOfficial
30 Oct 2023, 16:21Good day Dawood,
We apologise for the inconvenience caused during this issue.
The unavailability of spares was the issue. The spares team have confirmed that collection will be ready by tomorrow.
The service team will be in touch on the next step.
Warm Regards,
We apologise for the inconvenience caused during this issue.
The unavailability of spares was the issue. The spares team have confirmed that collection will be ready by tomorrow.
The service team will be in touch on the next step.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply30 Oct 2023, 16:21
Official
Good day Dawood,
We apologise for the inconvenience caused during this issue.
The unavailability of spares was the issue. The spares team have confirmed that collection will be ready by tomorrow.
The service team will be in touch on the next step.
Warm Regards,
We apologise for the inconvenience caused during this issue.
The unavailability of spares was the issue. The spares team have confirmed that collection will be ready by tomorrow.
The service team will be in touch on the next step.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd