MR
Mmapaledi R

1 reviews | Active since Jan 2023

23 Jan 2023, 22:00

REST IN PEACE DEFY!!!!YOU ARE A **** DEFY

I bought twin tap defy washing machine february 2020! Warranty of this machine was 2yrs;unbelievable after warranty my machine stop working and I wemt to Railway hammanskraal where I bought it they told me about warranty!I then call Defy call centre what a pathetic service i got der,I was helped by Jefff and he atually **** to me by telling me that warranty of machine is 2yrs and is finished but I still qualify the Defy factory warranty and I must emailed him supporting documents and I did that after he never came back to me when I call again he told me they can't help me my machine is out of warranty and i used this machine for 2yrs after warranty is over machine also stops!! And the first Defy twin tap I used it for morethan 10yrs but now because defy is no longer defy be aware of Defy you will wasye your money and time.Pathetic services that defy is delivering!!!People becareful when you buy defy brand is now ****!!😥😥I am stucked with brand new machine they are telling me that I must pay R600 for their technician I told them that I paid a lot of money for that machine they can go to hell Defy will try another brand!!!DEFY YOU ARE ******** YOUR OWN CUSTOMERS

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Replies (1)
Defy Appliances
Defy Appliances's reply31 Jan 2023, 15:25
Official
Good Day, Francinah.
Apologies for the inconvenience.

Our call Centre Service Advisor reached out and detailed the below:

Jeff advised on documentation needed if the washing machine has an extended warranty with the store.
If the washing machine has an extended warranty, the store must be approached directly.

They will then send documentation to the person that deals with extended warranties to log a service call.

If the documentation is on hand, please kindly visit the store and we will gladly assist.

Warm Regards,

Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za