Rest in peace, Defy...

I am an electrician doing appliance repairs as well. Three weeks ago I purchased spares for an Defy oven. Defy in Montagu Gardens did not have all the material, but promised it will be available in eight days. Ten days later I drove 40kms out and back from Durbanville to collect, because all attempts to reach their spares department failed. No success, the spares will be available in three days. I can phone the following numbers to confirm: *** or ***. I phoned and phoned and phoned, no success. Also phoned ***. No success. phoned Durban , ***, several times, tried all options , spares and reception. No success. Tried their customer care line, 08611 33 39. No success.

Still, Defy spend a lot of money to advertise and promote their products and service. SERVICE!!! YOU MUST BE JOKING.

If Defy responds, I will give feedback.

(You can reach Defy by dialing ***. Don't be put off when the reception identify them as AVBOB. Just ask to speak to a Defy agent. It may take a few minutes for the person to be exhumed just insist and be patient.