EM
Emma M
1 reviews | Active since Aug 2021
19 Sept 2024, 08:16
Request for Replacement Washing Machine
Dear Defy Team,
I hope this message finds you well. I am writing to express my frustration regarding the ongoing issues with my washing machine, purchased from Russells Mamelodi. Despite being less than two years old, it has required repairs twice.
The first report was in June, after which the machine was repaired but failed again in September with a different issue. Most recently, it stopped spinning due to shock-related problems. I am left wondering how many more repairs I will need to report.
This continuous cycle of repairs is unacceptable, and I am concerned about the costs I may face once the warranty expires.
Given these circumstances, I believe it is reasonable to request a replacement washing machine. I appreciate your attention to this matter and look forward to your prompt response.
Helpful (0)
Replies (7)0
Replies (7)
Defy Appliances's replyOfficial
19 Sept 2024, 08:18Good day Emma,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Best regards,
Defy Appliances's reply19 Sept 2024, 08:18
Official
Good day Emma,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Best regards,
Defy Appliances's replyOfficial
19 Sept 2024, 14:02Good day Emma,
The team has been trying to reach you with no success.
A voice message was left
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The team has been trying to reach you with no success.
A voice message was left
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Best regards,
Defy Appliances's reply19 Sept 2024, 14:02
Official
Good day Emma,
The team has been trying to reach you with no success.
A voice message was left
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The team has been trying to reach you with no success.
A voice message was left
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Best regards,
EM
Emma M's updateReviewer Update
23 Sept 2024, 10:38Good day,
I do not have a voice mail service.
Your team has my email address, if you could not reach me, you could have a least sent me an email or call my other number and only got one miss call from you guys.
Am available today. If you should need to give me feedback.
Regards
Zanele
I do not have a voice mail service.
Your team has my email address, if you could not reach me, you could have a least sent me an email or call my other number and only got one miss call from you guys.
Am available today. If you should need to give me feedback.
Regards
Zanele
EM
Emma M's update23 Sept 2024, 10:38
Reviewer Update
Good day,
I do not have a voice mail service.
Your team has my email address, if you could not reach me, you could have a least sent me an email or call my other number and only got one miss call from you guys.
Am available today. If you should need to give me feedback.
Regards
Zanele
I do not have a voice mail service.
Your team has my email address, if you could not reach me, you could have a least sent me an email or call my other number and only got one miss call from you guys.
Am available today. If you should need to give me feedback.
Regards
Zanele
EM
Emma M's updateReviewer Update
23 Sept 2024, 14:47However when I called back the number, ***, it does not exist. hence I waited to be called back or an email communication from your team.
Use email if you can not get hold of me.
Use email if you can not get hold of me.
EM
Emma M's update23 Sept 2024, 14:47
Reviewer Update
However when I called back the number, ***, it does not exist. hence I waited to be called back or an email communication from your team.
Use email if you can not get hold of me.
Use email if you can not get hold of me.
Defy Appliances's replyOfficial
25 Sept 2024, 12:27Good day Emma,
The team has been advised to contact again.
If you are not available during this time, kindly call us on *** for assistance
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The team has been advised to contact again.
If you are not available during this time, kindly call us on *** for assistance
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Best regards,
Defy Appliances's reply25 Sept 2024, 12:27
Official
Good day Emma,
The team has been advised to contact again.
If you are not available during this time, kindly call us on *** for assistance
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The team has been advised to contact again.
If you are not available during this time, kindly call us on *** for assistance
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Best regards,
EM
Emma M's updateReviewer Update
22 Jan 2025, 21:58Good day.
4months down the line your machine is yet again giving me issues. This will be the 4th time reporting this machine as faulty and the company yet does not want to give a replacement. I brought it for my mom thinking it will make life easier but it only works for few months after it's repaired.
I am frustrated with Defy now.
4months down the line your machine is yet again giving me issues. This will be the 4th time reporting this machine as faulty and the company yet does not want to give a replacement. I brought it for my mom thinking it will make life easier but it only works for few months after it's repaired.
I am frustrated with Defy now.
EM
Emma M's update22 Jan 2025, 21:58
Reviewer Update
Good day.
4months down the line your machine is yet again giving me issues. This will be the 4th time reporting this machine as faulty and the company yet does not want to give a replacement. I brought it for my mom thinking it will make life easier but it only works for few months after it's repaired.
I am frustrated with Defy now.
4months down the line your machine is yet again giving me issues. This will be the 4th time reporting this machine as faulty and the company yet does not want to give a replacement. I brought it for my mom thinking it will make life easier but it only works for few months after it's repaired.
I am frustrated with Defy now.
Defy Appliances's replyOfficial
23 Jan 2025, 07:56Good day Emma,
The issue has been escalated.
Please ensure that you are available for contact today
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The issue has been escalated.
Please ensure that you are available for contact today
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Best regards,
Defy Appliances's reply23 Jan 2025, 07:56
Official
Good day Emma,
The issue has been escalated.
Please ensure that you are available for contact today
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The issue has been escalated.
Please ensure that you are available for contact today
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Best regards,