Replacement of Defy Gemini Petit Chef Oven

On the16/07/15 I purchased a Defy Gemini Petit Chef oven from Game at Rustenburg Waterfall Mall with extended Warranty .In October I reported defects to Game.On 30/10/2015 Millicent at Game initiated Job request for repairs at Defy Services.Invoice No43616.Job no 446223.Technician replaced seal and informed Defy Services that oven needs to be replaced.On 16/11/15 I complained at Game that oven was not replaced.Start of Febr I raised no progress at Game.Game gave contact details of Danny the Branch Manager of Defy Services.Phoned him at ***.He said he follow up and report back,phoned him again only to be informed that oven was delivered at Game.On 16 Febr I raised my concern to Sydney Tloubatla at Game.After several phone calls to Defy Service he told me that exchange oven will be delivered at residence as per exchange Document no 457390.At 16H23 on 23 Febr on said day of delivery I phoned Danny,ask time of delivery .He said that his drivers are still busy in area, he contacted them whilst I held on.He then said that exchange oven is damaged and he will replace oven with newer model as present one not available.Asked him when, he said he can only tell me next week.5 months?