1 reviews | Active since Aug 2013
Repairs just not happening
Submitted service request to Defy on 2 December 2017 for washing machine top loader. Machine under warranty.
Technician arrived two weeks later, advised that he'd replaced the clutch, and disappeared.
Same problem continued, we called him immediately, and submitted a new service request when he didn't re-appear as promised.
Same technician arrived about a month later and advised that the machine needs a new gear box.
65 days in total now - Service request stated a turnaround time of 3 working days - Quote from e-mail of 4th December: "Yes anytime from tomorrow latest is Thursday "
Similar problem with my Defy Dishwasher, although it sort-of works but not very well, so I stopped bugging them.
What procedure should be followed when companies ignore / delay warranty claims?
Hello Liza,
Thank you for getting in touch and providing us with feedback. We'd like to apologise for the inconvenience. Your complaint was forwarded through to the Regional Service Manager. He has advised that a technician would be dispatched to you today - 7 February 2018. Please do not hesitate to get in touch with us again should you have any questions or queries.
Kind regards,
Defy Brand Team
Hello Liza,
Thank you for getting in touch and providing us with feedback. We'd like to apologise for the inconvenience. Your complaint was forwarded through to the Regional Service Manager. He has advised that a technician would be dispatched to you today - 7 February 2018. Please do not hesitate to get in touch with us again should you have any questions or queries.
Kind regards,
Defy Brand Team