JL
JAN L

1 reviews | Active since Sept 2013

11 Jun 2026, 12:02

Rely on Devy? What a misleading statement

I bought a Devy Solar Fridge from Makro, it is just over a year old and stopped working, Devy send out their technician, he told us the fridge only needed a top up with gas , this was obviously not the problem, after weeks without a fridge and a number of calls and complaints Devy finally delivered a new fridge, now we still have to wait weeks for the installation, I will definitely not recommend Devy Solar fridges , their exisist No after sales service from Devy , the Devy Tech Mark Mitchell is now on holiday and we are still waiting for someone to call us , Xero rating and 5k lost in spoiled groceries.

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Replies (4)
Defy Appliances
Defy Appliances's reply11 Jun 2026, 12:48
Official
Good day,We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch. 
 
Warm Regards,Defy Customer Care 
JL
JAN L's update12 Jun 2026, 11:14
Reviewer Update
Good day, An apology without correctiv action doesn't mean anything, just empty words!! When are you resolving the problem????????
Defy Appliances
Defy Appliances's reply12 Jun 2026, 13:15
Official
Good day,

The team will be in contact to make arrangements.
Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
 Warm regards,Defy Customer Care
JL
JAN L's update12 Jun 2026, 13:23
Reviewer Update
I am beyond accepting apologies, I expect a full refund including a 5k grocery voucher.