Rely on Defy - for disgusting service

2 weeks ago I emailed Durban Service requesting a quote for a new fridge door. The fridge was originally delivered to me with dents in the door which I now wanted replaced at my cost. Carson Mudali directed me to Gladys Malebye and Nomsa Mdekane. What a nightmare. Useless is the only word to describe our interaction which got me nowhere. In desperation, I WhatsApped Marius, confident that he would help, as he had assisted me last year with the same fridge where he found that the door seal was loose all round and had never been glued at the factory. That was several days ago and disappointingly, not a word from Marius. To turn this hopeless situation into something positive, I have decided to donate the fridge to charity and buy a new fridge. Will it be a Defy? I doubt it. So if you're considering buying a new appliance, think twice before choosing Defy. It's just not worth the nightmare of dealing with incompetence par excellence should you require after sales service.