SH
Sonja H
1 reviews | Active since May 2026
01 Jun 2026, 12:58
Refrigerator is still not sorted - Please call on the following number: ***
Please help us as we still have no fridge working and have not received any service from Defy or HIFI Corp I purchased a Defy C300 model fridge, which comes with a two-year warranty plus an additional three years of extended warranty. However, Defy is now claiming that we have an outdated booklet and that the warranty is no longer valid. Furthermore, we are being sent back and forth between Hi-Fi Corp and Defy. After seven weeks, we still have not received any proper service from either company.
I can see that someone from Defy is trying to reach out to me; however, when I call back, the number does not exist.
Please call on the following number: ***
Helpful (0)
Replies (4)0
Replies (4)
Defy Appliances's replyOfficial
01 Jun 2026, 13:58Good day,
We apologise for the inconvenience you have experienced, we have shared this contact number.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
Defy Appliances's reply01 Jun 2026, 13:58
Official
Good day,
We apologise for the inconvenience you have experienced, we have shared this contact number.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
SH
Sonja H's updateReviewer Update
04 Jun 2026, 15:54Subject: Urgent Assistance Required for Fridge Repair
Hi Defy Customer Care, Team,
I hope this message finds you well.
It has now been another 3 days without any further contact regarding the issue with my fridge since the first review was posted. This situation is becoming increasingly urgent, as I am unable to buy meat, veggies, or fresh milk for my children. The fridge is not working, and despite my numerous attempts to reach out to Defy, I have not received any service.
This ongoing problem is incurring unnecessary daily expenses, forcing us to shop every day instead of purchasing groceries once a month to store in the fridge and freezer. I kindly urge you to prioritize my request and assist me in getting the fridge fixed as soon as possible.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Best regards,
Mrs Hollander
***
SH
Sonja H's update04 Jun 2026, 15:54
Reviewer Update
Subject: Urgent Assistance Required for Fridge Repair
Hi Defy Customer Care, Team,
I hope this message finds you well.
It has now been another 3 days without any further contact regarding the issue with my fridge since the first review was posted. This situation is becoming increasingly urgent, as I am unable to buy meat, veggies, or fresh milk for my children. The fridge is not working, and despite my numerous attempts to reach out to Defy, I have not received any service.
This ongoing problem is incurring unnecessary daily expenses, forcing us to shop every day instead of purchasing groceries once a month to store in the fridge and freezer. I kindly urge you to prioritize my request and assist me in getting the fridge fixed as soon as possible.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Best regards,
Mrs Hollander
***
SH
Sonja H's updateReviewer Update
23 Jun 2026, 15:57Dear Defy Customer Care Team,
I want to express my appreciation for the technicians who inspected our fridge on June 12th. They noted that the compressor had stopped working and said they would order the necessary replacement part.
However, it is now June 23rd, and we have not received any further communication from the Defy customer care team or any updates from the technicians, despite them having our contact number.
Could you please provide an update on how long this repair process will take? The lack of communication and the delay in service are concerning and unacceptable.
Additionally, I want to emphasize that we are still facing the same issues reported during the initial inspection. My children cannot drink fresh milk or eat yogurt, cheese, fresh veggies, etc., which affects their ability to live a healthy lifestyle.
Thank you for your attention to this matter.
Sincerely,
Mrs. S. Hollander
SH
Sonja H's update23 Jun 2026, 15:57
Reviewer Update
Dear Defy Customer Care Team,
I want to express my appreciation for the technicians who inspected our fridge on June 12th. They noted that the compressor had stopped working and said they would order the necessary replacement part.
However, it is now June 23rd, and we have not received any further communication from the Defy customer care team or any updates from the technicians, despite them having our contact number.
Could you please provide an update on how long this repair process will take? The lack of communication and the delay in service are concerning and unacceptable.
Additionally, I want to emphasize that we are still facing the same issues reported during the initial inspection. My children cannot drink fresh milk or eat yogurt, cheese, fresh veggies, etc., which affects their ability to live a healthy lifestyle.
Thank you for your attention to this matter.
Sincerely,
Mrs. S. Hollander
Defy Appliances's replyOfficial
23 Jun 2026, 16:02Good day Sonja Hollander,
We apologise for the inconvenience.
The team has been notified to contact for assistance and resolution.
We apologise for the inconvenience.
The team has been notified to contact for assistance and resolution.
Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,
Defy Customer Care
Defy Appliances's reply23 Jun 2026, 16:02
Official
Good day Sonja Hollander,
We apologise for the inconvenience.
The team has been notified to contact for assistance and resolution.
We apologise for the inconvenience.
The team has been notified to contact for assistance and resolution.
Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,
Defy Customer Care