Reflect washing machine sold to me as a quality product

I bought a Defy washing machine from Makro. The very first time I used, the washer was filling nonstop. Since I was using it for the first time, I thought that is how it is supposed to be. The water then started draining on the floor. I had to put towels on the floor to absorb water while busy drying with the mop, after which I had to handwash my laundry because the technicians do not work over the weekend. The technician came on Tuesday. After repairing I asked him what the problem was, which he said there was a rubber that was loosely fitted. With the understanding that the product goes through quality check before being released to the client, in short I can say I was sold a reject Defy product presented to me as quality product. I called them to inform them of my dissatisfaction and was told to write an email. Up to today, nobody bothered to respond.