*** ref

*** Ref number. Please check my previous review this is a follow up. After repairs at Defy my fridge was delivered. I ask the manager at Montagu Gardens Defy what are they going to do with the food that went off while i was waiting so many days for the agent he told me he will send me an email to state my case. This was his reply ("Was the food loss email sent to the store? Once the fridge is sorted ill explain that process to you"). The fridge was delivered on the 28th February 2022. No further discussion about the loss. But while the delivery guys come to drop my fridge the broke my safety gates key, (the only one i had since 2014 the developers gave). From the delivery day until now my gate is open and swinging as the wind playing with it. I took off yesterday and today alsl trying to find a reasonable person for such emergency seen that im a lady it can be a bit difficult. Keep in mind my children safety the insurance that goes with this. Im lost for words. The manager said he was going to bring the keys last night i waited and message no response around 21:00pm. I do understand it was a mistake but also the delivery guys shouldn't be an a rush to leave and not apologizing and only wanted to report the happening once they get to the branch. Considering my time i took off for the first agent who didn't pitch waited over an weekend to get another agent to get a loss in my food and also the key and safety of myself and children the gate swinging like its nothing. I have no more words