Rediculous prices and bad customer service

I bought my washing machine 2 months ago at OK furniture in queenstown. A defy 13 kg. For almost 2 weeks I get the error E6. I called OK furniture and they logged it last week Monday. I haven't heard anything from defy technicians. I send a email on their site and still no response. Defy charge so much for their appliances yet their service is terrible. I will never recommend defy to anyone.