Really dissatisfied customer

Good day,

I purchased a Defy side by side fridge/freezer in 2012. Last year June 2016, I had a problem with the freezer where it was cold bt not freezing. The fridge was working fine. I contacted Defy and an agent came to my house. The agent suggested that the fridge/freezer be taken to Defy workshop to have it fixed. (***) Defy collected it, fixed it and returned the freezer to me and charged me R1353,63.

This year September 2017, I have experienced the exact same problem again whereby my freezer is not freezing. I contacted Defy again. An agent came to my house and after inspecting the freezer said that my PC board needs to be replaced. I paid him R1500,00 for service and a new PC board. (***) A week after he replaced the PC board I contacted Defy again to tell them that my freezer is still not freezing. An agent came to my house and now says I must change the wires and put sensors in my freezer. I asked him if I wasted my money to put the new PC board and how much does wires and sensors cost. He never returned or contacted me again. I am very upset because I paid a lot of money repairing my freezer. Defy even took the fridge/freezer to their workshop last year and still couldn't fix the problem permanently. I feel like I could have bought another freezer for that price I've spent already. I refuse to spend more money fixing this problem as Defy suppose to fix it the first time.

I'm really disappointed at Defy service as I am a loyal Defy customer. Most of my appliances I purchase are Defy.

I want Defy to fix my freezer at no additional cost as I'm being inconvenienced over and again without a freezer.

Disappointed customer, Ms Zainub Mohamed