DG
Denever G
1 reviews | Active since Apr 2024
11 Jan 2025, 12:44
really disappointing service
I had purchased a washing machine ,still under warranty .Its making a roudy noise .Your technician was out ,for a week he has made excuses ,doesn't answer his phone ,doesn't honor appointments and makes excuses to repair my machine.Also he doesn't bring the required tools for the repair .Can i get me machine repaired ,that's all i require
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Defy Appliances's replyOfficial
15 Jan 2025, 10:53Good day Denever,
Please accept our sincere apologies for the technician's behavior and the dissatisfaction you experienced during the service visit. This is not the level of service we strive to provide, and we will address this matter internally to ensure that it does not happen again. We apologize for any inconvenience caused.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Please accept our sincere apologies for the technician's behavior and the dissatisfaction you experienced during the service visit. This is not the level of service we strive to provide, and we will address this matter internally to ensure that it does not happen again. We apologize for any inconvenience caused.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply15 Jan 2025, 10:53
Official
Good day Denever,
Please accept our sincere apologies for the technician's behavior and the dissatisfaction you experienced during the service visit. This is not the level of service we strive to provide, and we will address this matter internally to ensure that it does not happen again. We apologize for any inconvenience caused.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Please accept our sincere apologies for the technician's behavior and the dissatisfaction you experienced during the service visit. This is not the level of service we strive to provide, and we will address this matter internally to ensure that it does not happen again. We apologize for any inconvenience caused.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd