QUESTIONABLE BRAND NEW DEFY 13KG TOP LOADER

7 August 2020 I bought a Defy 13kg Top Loader online from Makro. Delivery took place on Wednesday, 12 August 2020. Friday 14 August 2020 it was connected, instruction manual read and did the first "wash" Tub Clean as per the instruction manual. No problem. Saturday 15 August 2020 started with the washing. During the rinse cycle the drum made the most ********** sound. I stopped the machine (as per the instruction manual) checked that everything is in order - washing not on only one side - carried on. During the spin cycle the drum sounded as if it's going to break out the machine on all four sides. Very long story short - MANY MANY CALLS TO DEFY CUSTOMER SERVICE AS FROM Tuesday, 18.08.2020 at 16:31 Wednesday, 19.08.2020 at 09:19 Wednesday, 19.08.2020 at 13:32 Thursday, 20.08.2020 at 11:00 Thursday, 20.08.2020 at 12:24 Thursday, 20.08.2020 at 15:21 Friday, 21.08.2020 at 08:39 Friday, 21.08.2020 at 12:49 Friday, 21.08.2020 at 15:11 Friday, 21.08.2020 at 15:12 Friday, 21.08.2020 at 16:06

Friday, 21.08.2020 at I contacted Defy on *** asking for a Manager. I was told to speak to Lucas Lentsoane ***) No answer. Phoned again at 15:28 and 15:51 and 16:10 Eventually Lucas Lentsoane contacted me at 16:51. I was told that Defy's agent (technical) will contact me NEXT WEEK to arrange for a technician to look at the machine. I did not accept this as this was a BRAND NEW WASHING MACHINE. Their agents contacted me Emjay Retail (Pty) Ltd T/a Independent Appliance Services (Mike) contacted me. The technician will have a look at the machine Saturday, 22.08.2020. Technician Lindokutile arrived 08:03, Saturday 22.08.2020. The shocks of the BRAND NEW machine was faulty. Monday 24.08.2020 at 09:51 I contacted Lucas / Defy to confirm the course of action after Defy received the feedback from the technician. Lucas requested I email the Proof of Payment as well as Delivery Note. Mailed to Lucas, Monday, 24.08.2020 at 10:04. NO RESPONSE. Tuesday, 25.08.2020 at 10.05 I emailed Lucas AGAIN. Lucas rep**** at 11:15 'Your exchange is loaded and currently being processed"

Wednesday, 26.08.2020 at 15:15 the Delivery Company contacted me to confirm Delivery address. Was delivered. Charles from Defy will come install / connect the machine AND test it. 15:52 Charles arrive. Connect BRAND NEW machine. Test it - "Tub Clean" (no clothing in the washing machine) as per instruction manual. All working 100%. Spinning working AND the drum is 100% not making any ********** noises. I'm happy. Looking forward to washing on Saturday.

Saturday, 29.08.2020 Washing Day a complete disaster as the drum wanted to climb out the machine the moment you have clothes in the machine and it spins.

I took videos and sent them to Lucas Lentsoane via whatsapp. NO RESPONSE.

Monday, 31.08.2020 at 07:47 Lucas rep**** via whatsapp - "Good Morning Samantha, I will log a new call and dispatch a tech out to investigate"

OMW!!!!!!!!! A BRAND NEW MACHINE AND DEFY WANTS TO SEND OUT ANOTHER TECH????