Putting your clients 1st ???? Lies !!!

I logged a fault with my washing machine in March 2020. A guy by the name of Garth contacted me and advised that he would be coming to check what was wrong with my washing machine. He came out, checked it and that was it. I got no email, no sms and no call to say what was wrong. I have called Garth plenty of times and he advised that a part was ordered for my machine. I called again and again and he told me that i would get an email from defy with regards to my washing machine. We are now in May and i have till received no news!! Sitting with a broken washing machine for almost 3 months!! Garth told me he would send me someones number to call and find out whats happening and that never happend!! i have sent him sms's and called muliple times. And dont tell me about the lockdown because this was reported before the president announced lockdown. A simple sms or email or call would be nice!!