PUTRID SERVICE

I have been complaining about my fridge through Hirsch where I bought it and for the last month it has been a back and forth fiasco. I have had just about enough of it. I have a 5year guarantee on the fridge, it's been overfreezing and the freezer door was damaged (rubber), it never "settled in" like I was told it would. The first set of technicians came to change the doors, the door is a totally different make to the fridge that i have a guarantee on. The doors don't close properly and the freezer is still overfreezing and again I'm told that the rubber on the doors have to "settle in". I am so frustrated. The feedback i received today was they not able to change the fridge just because the colour is different. This feedback assures me that Defy has not taken my complaint seriously because if they did, they would know that my complaint is not only about the different door colour, but more importantly that my fridge is overfreezing and the doors are not closing properly which is worse than before they change the original doors. I have been told that my complaint was escalated to Defy Senior Management, is this how the Snr Management deal with service delivery? I am ready to escalate this to the CEO and anyone who will listen and help me, so that mopping up my kitchen floor everyday, double checking the fridge doors stops being my new normal. I don't think that anyone at Defy will accept this trash service they giving to their customers.