1 reviews | Active since Sept 2012
Promises, promises.......no delivery
A few days before Christmas I contacted the Defy call centre to ask them to repair the ice compartment of a small fridge. Their technician, Jeremy responded immediately to say that he would draw the spare part and come around to fix the appliance before the end of 2017. Nothing has happened, nobody seems to be willing to take any action and despite numerous calls to their call centre, I have made no progress a month later. I am unclear as to whether they are able to access the spare part or where the problem lies. Despite promises to call back, these are all broken. Why should I buy Defy, I ask myself?
Hello Marc,
Thank you for getting in touch and we'd like to apologise for the lack of feedback you've received. We'd like to help resolve this for you as soon as possible. A member of our team will be in touch soonest.
Kind regards,
Defy Brand Team
Hello Marc,
Thank you for getting in touch and we'd like to apologise for the lack of feedback you've received. We'd like to help resolve this for you as soon as possible. A member of our team will be in touch soonest.
Kind regards,
Defy Brand Team