Products that are not worth the price

I would like to express my utter dissatisfaction on the quality of the Defy fridge DAC425C330, which I bought on the 9 November 2017. In the past 14 months that I have had this Fridge, a defy technician has replaced a thermostat more than 3 times and now the thermostat has yet again failed. I bought the fridge at Carletonville OK Store and they had then advised me that there is nothing they can do until defy SA as the manufacture gives them the go-ahead to replace my fridge, which is clearly a factory fault. I bought the fridge based on my brand loyalty and convinced that Defy was the best brand, but clearly I was completely wrong. I have also sent Defy SA an email and till today i have yet to receive even just an acknowledgement, let alone a detailed reply. Your customer care service is non-existent and despicable. Ever since I have had this fridge from the first 2 months, I have had issues with temperature malfunctioning resulting in me having to throw away a lot of food, which is essentially the same as throwing money away, i have been inconvenienced to a point where I have had to often ask neighbours to put my food in their fridges, simply because I have been sold a factory fault for a fridge and the manufacture and the dealer don’t want to take accountability for their faulty fridge. I am really frustrated, disgusted and angry that, I now have to be the one that suffers for the shear incompetence of the manufacturer who manufactures faulty units and sells them to unsuspecting customers so that their company can generate huge profits. This is ******** and you must take this sham of a fridge and give me a fully-functional fridge that is worthy of the money that I have paid, since I did not buy this on a discount, I paid a full amount.