Products are noisy and falsely advertised as being quiet - aftersales are non-existent!

What a terrible experience. DO NOT BUY DEFY! Aftersales are non-existent and products are noisy and falsely advertised to be quiet.

My brand new washing machine is advertised as having a 55db noise rating, however, I noticed that it was extremely loud so I ran a db test and it hit up to 85db (false advertising defy!). Defy sent a technician out and he confirmed the unit was noisy. After receiving no further feedback, I phoned and was informed by Caseline at the Cape Town office that a second opinion was needed and that a second technician would come out to inspect the unit. Again, he confirmed that the unit was noisy. I received an SMS this morning to say that my job number was closed but I have not received any feedback. I phoned the technician and he told me that there was nothing that they could do and that I needed to be in contact with the store that I purchased it from. The store has been trying to get feedback on the matter too and it seems we are being ignored by Defy Cape Town!