SBAR
Saira Banu Abdool Rahoof

1 reviews | Active since Mar 2022

07 Mar 2022, 15:13

problematic defy fridge leaves us rendered with no proper usage for months.horrible

defy is supposed to be reputable and a trustable quality brand . I purchased my fridge and its been a nightmare. horrible service and defective products.

my defy fridge has been faulty and problematic since inception . I called the store that I purchased from awaited 2 months before a defy assistant came in , evaluated and did nothing, no job record either, never reported back. I contacted the helpline and still no assistance.

my fridge inside is leaking like rain , all my food items have spoilt on multiple occasions costing me so much money becoming mouldy and green . I'm unable to use my fridge after paying so much for it, delays and no customer service leaves me rendendered without a fridge for months. no feedback also

disappointed

0
Replies (1)
Defy Appliances
Defy Appliances's reply08 Mar 2022, 08:36
Official
Hi Saira 

We sincerely apologize for your unpleasant experience and would like to rectify it. 
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback. 

Kind Regards, 
The DEFY Team