Poorest company customer relationship

I reported my Double door Defy fridge problem to Makro on Tuesday (16th) as the fridge is only 18 months old. The fridge stated making a very loud whining noise so Makro requested they send out a technician, the following day (Wednesday) I found that the freezer was not working and all my frozen food was thawed out, so I contact Defy directly to ask them to URGENTLY send out a technician. On Thursday I phoned Defy only to be told that the technician was only coming on Monday (22nd) some 1 week later, I said this was not good enough and could I speak to the manager. The manager never answered my call but got his receptionist to phone me on Friday to tell me that the technician was coming on Monday which I already knew. When a manager doesn't have the decency to phone you directly and it take 1 week to get a technician to come out to look at your broken fridge (which is an essential item in your house) is unacceptable and shows you what that companies attitude is towards their customers. I will never PURCHASE or RECOMMEND this company to anyone again. They do not deserve to be dealing with the public with this type of attitude