SP
SUSAN P
1 reviews | Active since May 2023
29 May 2023, 10:21
Poor service/product
Bought a Defy tumble dryer 29/10/2022 @ House & Home East London. Tumble dryer stop working in April 2023. Defy keep sending someone to fix - still have problems. They don't want to refund me or replace the tumble dryer because it is older than 6 months. Will definitely avoid buying any Defy product or shopping at House & Home in the future.
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Defy Appliances's replyOfficial
29 May 2023, 13:58Good Day, Susan.
Please accept our sincerest apologies for the inconvenience experienced.
Please rest assured that our Customer Service Team has received your query and all the necessary details you provided.
We will ask that they get in touch as soon as possible.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Please accept our sincerest apologies for the inconvenience experienced.
Please rest assured that our Customer Service Team has received your query and all the necessary details you provided.
We will ask that they get in touch as soon as possible.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply29 May 2023, 13:58
Official
Good Day, Susan.
Please accept our sincerest apologies for the inconvenience experienced.
Please rest assured that our Customer Service Team has received your query and all the necessary details you provided.
We will ask that they get in touch as soon as possible.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Please accept our sincerest apologies for the inconvenience experienced.
Please rest assured that our Customer Service Team has received your query and all the necessary details you provided.
We will ask that they get in touch as soon as possible.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za