Poor service from Defy Appliances

I received a defy chest freezer 2 weeks ago. Received it with 2 big dents. Took it up with Game they sent me another 1 on Friday. It is missing 2 legs. I have plugged on from Friday still not getting frozen or building any frost. I called in the customer care. The response I got was when a technician is in the area then they will have a look. It is the peak of the shopping week for the festive season and yet I'm still not getting any help for purchasing a Defy brand