Poor service from Defy

<p>My tumble dryer was not heating up. Called the number for services and they got my contact information and that was it. They were not interested in the problem. The contractor came, had a look and said it was the element that needed to be replaced. A week later, I hadnt heard anything so I called him, and he said that the part was still not in at Defy. I called Defy and was transfered from one person to another with no one wanting to assist me. If it wasnt for the fantastic independent contractor, I would never use Defy ever again simply due to the terrible service that they offer. If this is how they deal with customers over the phone, I feel sorry for the contractors.</p>