Poor service for repairs

It is with great dissapointment that im writting this complaint.I bought a fridge 3 years ago.for 2 weeks it malfuntioned and does not cool.After reporting it to Game where i purchased the fridge a technician by the name of Danny came to asses.For me it seems like he is *********** as he was constantly on the ph with his managerexplaining what he asess.He couldnt identify the problem ,he then switched the fridge off and left the next day the fridge still did not work.2 days later the technician Danny returned and replaced something.The following day the fridge still does not work.The weekend passed and i called George who i could not get hold of but was promised he would return the call which he never did.The weekend passed and i called him yesterday 2 July advising him the fridge is still not working.He then promised he will call me back to send another technician.until now he did not call me back.i am holdind on for ever on the number *** and ***.This is frustrating i need to buy food daily in order for me to eat fresh food.I thoughy Defy is a trusted brand.Hoe can a fridge pack up in 3 years?? What if the 5 year warranty expires?? I shudder to think howmuch i will have to spend to repair it.The repairs service sucks and i will not recommend anyone to buy tjis product