Poor Service, Elder Exploitation and Safety Concern for my mom

Dear Defy Repairs Team,

I am writing to express my disappointment and frustration with the service I received from your repair agent, Beauty. On February 16, 2025, I lodged a service request for my mother's refrigerator using your contact number, ***.

Beauty visited our residence to assess the issue and collected R700 for the assessment, owing my mother R10 in change. However, we have encountered several issues with the service. Despite claiming that one refrigerator had been fixed, the issue persists. The other refrigerator's problem remains unresolved, and Beauty removed a board, stating that she would request a replacement.

We refused to make payment since no repairs were made. I requested Beauty to return the removed board, but she has failed to do so since our conversation on February 22, 2025. My attempts to contact Beauty on her mobile number ***) have been unsuccessful, and her office informed me that she was en route but has yet to arrive.

I would appreciate assistance in resolving this matter and ensuring that the necessary repairs are made or the board is returned. Please look into this matter urgently.