Poor service delivery

I have a Defy 10 kg front loader washing machine that is still under warranty that broke and the parts had to be ordered. I had to take my washing to laundromat for 3 weeks, which incured unnecessary spenditure and inconvenience. Eventually a loan machine was delivered and I could only do one load of washing and then it stopped working. Now it is Saterday night and I have school uniforms and police uniforms that I need to be washed before Monday. No laundromat will be able to assist me in time before Monday with the loadshedding. The amount of stress I am experiencing with a broken washing machine under warranty for weeks is unacceptable. Unfortunately this is not the first time I experienced this bad service from Defy. In 2020 I bought a Defy dishwasher that broke too, whilst under warranty and parts had to be ordered. I waited for months, only to find out that the parts arrived, but was used on another job. A dishwasher is something I could live without, but a washing machine is essential.