Poor service delivery and arrogant attitude

In February 2015 I bought a Defy washing machine at OK Furniture Robertson, 6 months later it broke under warranty. I reported the incident to OK and the said Defy will contact me to have it fixed, Defy came and removed a part from the machine that was totally damaged and bypassed the machine in order to work without the part until a new part is being ordered. 3 months has passed no feedback whatsoever, I then went strait back to OK Furniture to enquire about the new part and when it will be fixed, they assured me to have it sorted. Again no response 3 weeks later so I called the guy from Defy myself to enquire about the part sbine I settled the account at OK Furniture. Politely I asked him if he has received the part and when will he be able to come and fix my machine as it is giving me more trouble now. His reply was: Lady, until what time do you work? I rep**** politely and said until 5pm he said, well I work until 4:30pknand it is now 6pm, don't call me in my private time I'm off duty. I then said but since I did not hear from you at I thought I'd give you a call, he then said call me back tomorrow during office hours and slammed the phone down in my ear. Disgusting poor servic