Poor service delivery

BA-DEFY-*** I bought a DEFY TWIN TUB at Russells Athlone branch on 24 June 2022 and recently noticed a crack in the spin dryer drum.

After reporting this to Russells on 21 Nov 2022, a Defy technician came out to inspect the washing machine on Friday 25th Nov, and said the spin drum either needs to be Nov repaired or replaced.

I requested to replace the washing machine, as the current one is still fairly new (less than 5 months) - and we're already having this issue. To repair the device will just be the start of further repairs / damage that can't be fixed.

I followed up with Russells store this morning (07 Dec 2022), only to be told that they are still waiting on the DEFY Rep to come back to them with an update.

Why is this taking so long - it's been 12 days since your technician / rep has been out to inspect the machine??

I would like to have this replaced - as I've been using it for less than 5 months.