POOR SERVICE, DEFECTIVE PRODUCT

When ordering the Defy tumble dryer it was promised to be delivered on 29 November. Delivery took place at 19:00 on 30 November. The fine print on the Takealot website says they are not responsible for guarantees. The manufacturer should be contacted directly. When we wanted to use it for the first time on 12 December, the ON/OFF button immediately got stuck inside the machine. I reported it and was promised a technician will attend to it within 2-3 working days. A technician called on 15 December, but said it was not his area. After numerous calls and promises, and ultimately threats from my side, a technician arrived late on 24 December, only to indicate the mechanism has to be replaced. This would take another 10-14 working days. He did override the mechanism so we could use it, but I do not regard this as a safe solution. Terribly disappointed in Defy. I always give local manufacturers preference, but NO Defy product for me in future. Terribly disappointed.