Poor service by Defy

I am very disappointed in Defy's support and service. Since December last year, I have had endless issues with my fridge.

Sometimes it switches off and does not turn on. I logged a ticket to support. A repairman from Welkom Appliances eventually turned up and identified the seals as defective. He stated that he needed to order new seals for the door seal. That was 40 days ago. Meanwhile, the freezer is running nonstop and does not turn off. It's a mess because ice forms inside the fridge and the doors can't close. Since I bought the fridge I can't even use the racks in the freezer compartment since it builds up frost and prevents the doors from closing.

Since the fridge is running nonstop I'm afraid it has encountered damage which shortens its life considerably.