Poor service as expected

I had been warned before not to buy from defy because they had terrible after service. Unfortunately I did not listen. Now I have a stove top which is not working and I went to the shop where I bought it from to get it replaced. They had to log it with defy who would then send out a technician to assess the issue. An appointment was scheduled last week and the technician was a no show. When I phoned the call centre they tried to contact the technician. They could not get hold of him. They then said they would escalate it and send me an email confirmation. Do you think I got an email confirmation? And guess what still no update. I have had to go and purchase a portable gas top so I can cook my food while I’m waiting for defy to take my issue seriously. Very poor, will be surprised if they even read this. Last time I deal with them. Sad, because they used to be such a strong brand.