Poor service and unhappy with the resolution time.

This has to be the worst ever experience I've had with a washing machine. We've logged 5 repairs with Defy South Africa on a machine that's only 2 years old now. I have no problem with the guys doing the call out and repair. The problem we have is that after replacing the board 3 times, Defy have not made a decision yet to replace the machine. The cycle we use first couldn't be adjusted anymore and now the spin portion of the cycle just keeps spinning and spinning, no matter how big or small the load is. The repair guy was here today again to replace the board but now the machine is not doing what we need it to do. This is horrible service from the service team responsible for making these decisions. Our washing machine does not fulfill its purpose anymore and it is not even used for 2 years yet. Please. If you have any pride in your brand and how to service customers, please can this be resolved once and for all as we are sick and tired of logging faults over and over for the same thing.