Poor service and Rude call centre staff.

I bought Defy fridge the freezer is not working, Today( 25 August 2026) marks third week ever since they told me that the technician will come. When I call them that I have been waiting for long there was a lady who told me that we should for the technician to clear his schedules, Imagine!!. There is this guy I didn’t get his name right Lawrence or Terrence yooo the guy is so rude!! All of them will be saying one thing “the matter has been escalated”. We end up spending more money buying airtime to call them just to tell us the same thing over and over again!!!. I feel like I wasted my hard earned money honestly. I feel like this thing of saying the technician will come, they are just buying time.