Poor service and quality

The after purchase service from Defy is pathetic. We bought 2 Fridge/Freezer units Nov 2023. From day one, one of the units was faulty where the fridge section kept on freezing food and liquids even on the lowest setting. A technician came out to replace the thermostat ,but that did not work. It took 4 months to resolve this when they eventually replaced the unit. Last week, first week of Nov 2024 opening a freezer drawer the front came apart from the rest of the drawer. 4 slots in the drawer with very thin plastic bulging out is suppose to hold the clear front panel in place. I removed other drawers and they have similar defects. I informed the store where we bought the units from and they came back to me saying Defy will not be replacing the defective drawer/s which is still under warrantee and that we will have to buy replacements. DON'T SUPPORT DEFY.