1 reviews | Active since Mar 2018
Poor service and products from Defy
Bought a new fridge freezer in January and the fridge froze everything, and the door wouldn't close properly. After 2 attempts to fix it and 2 appointments that were not kept I asked for a refund so I could get a new fridge. Someone was sent out a week ago to inspect it and supposedly to arrange for me to get my money back. Up to now I have not heard a word and the fridge still does not work. The product is shoddy and the service is as bad.
Hello,
Thank you for getting in touch. We'd like to apologise for the delay in service you've experienced as well as the back and forth you've had with our Service Department and Technicians. Please can you supply us with the following information so we can have a Member of the Team get in touch with you to have this resolved.
- Name and surname
- Contact number
- Email address
- Area of residence
Kind regards,
Defy Brand Team
Hello,
Thank you for getting in touch. We'd like to apologise for the delay in service you've experienced as well as the back and forth you've had with our Service Department and Technicians. Please can you supply us with the following information so we can have a Member of the Team get in touch with you to have this resolved.
- Name and surname
- Contact number
- Email address
- Area of residence
Kind regards,
Defy Brand Team
Thank you for providing your details, Janis. We will escalate this immediately.
Kind regards,
Defy Brand Team
Thank you for providing your details, Janis. We will escalate this immediately.
Kind regards,
Defy Brand Team