Poor service and product from Defy

On 2 July 2020 I bought a ***eon pair fridge and freezer from Hirsch in Milnerton. The fridge had a damaged glass shelf which was replaced. The freezer on the other hand had to be replaced another 2 times due to factory faults which were clearly not picked up by quality control, if there ever was quality control. On 16 July 2020 I ended up with my 3rd freezer, which had a poor paint job on the left hand side. While suffering from high blood pressure due to work related stress brought on my the lock down I said to Hirsch just to leave the freezer as is, because I could not go on with this situation of constantly having freezers replaced. Two and half months later this brand new freezer's PC board gave in. On 1 October this was reported to Hirsch. Defy technicians arrived about 5 days later, identified the problem and left. There was one call asking for a serial number, which I had supp**** to them on 14 October. After that I heard nothing from Defy. Today, when I called the national service number to enquire about my case I was told that my case has been finalised and that my freezer's PC board was replaced! Well, if that is the case then Defy managed to breach my quite extensive security at my house, fixed my freezer while there is always someone at home without anyone noticing them and then broke the PC board on the way out again. I have logged another service call this afternoon insisting on a new freezer as I did the 1st time (a note was given to the technicians) so now I am waiting again. The service that I had received from Hirsch during this saga has been excellent. Just a pity that Defy cannot adhere to the same standards.