SP
Sone P
1 reviews | Active since Aug 2023
08 Aug 2023, 18:51
Poor service and knowledge of their product
I have logged more than 6 service calls at defy since feb for the same machine. Every time a technician comes out after 3 or 4 weeks and repairs the washer/dryer, it does not work a full cycle before there is the same or other issue. I have been waiting for a response from them again nog going on the 4th week. The unit is defective and they clearly do not know how to repair it, now I just get no response from them. I would never refer advise anyone to buy a defy product!
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Defy Appliances's replyOfficial
10 Aug 2023, 13:01Good Morning Sone,
We apologize for the frustration.
We apologize for the frustration.
We have received your review and all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern as soon as possible.
We value your patronage and we are committed to providing you with the best service possible.
Please do not hesitate to contact us if you have any further queries or concerns on the above matter.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply10 Aug 2023, 13:01
Official
Good Morning Sone,
We apologize for the frustration.
We apologize for the frustration.
We have received your review and all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern as soon as possible.
We value your patronage and we are committed to providing you with the best service possible.
Please do not hesitate to contact us if you have any further queries or concerns on the above matter.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za