SD
Sive D
1 reviews | Active since Nov 2023
15 Nov 2023, 16:08
Poor service and communication-Defy
Bought a DEFY stove at OK Furniture's in King Williams Town and it had a problem, a job was assigned to Defy on the 10th of October and ever since then my stove has not been fixed and I don't receive any communication from them.
I am the one who keeps calling them and every time they promise to allocate someone following day and up until now they are still saying the same thing. A lady called Clarissa is the one I keep talking to who keeps making false promises and being rude at the same time. I have talked to their manager regarding this issue but to date I have not been assisted.
Helpful (0)
Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
16 Nov 2023, 09:09Good day Sive,
We apologise for the inconvenience you have experienced and the lack of prompt action.
Your complaint has been escalated and the service team will be in touch.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for the inconvenience you have experienced and the lack of prompt action.
Your complaint has been escalated and the service team will be in touch.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply16 Nov 2023, 09:09
Official
Good day Sive,
We apologise for the inconvenience you have experienced and the lack of prompt action.
Your complaint has been escalated and the service team will be in touch.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for the inconvenience you have experienced and the lack of prompt action.
Your complaint has been escalated and the service team will be in touch.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd
SD
Sive D's updateReviewer Update
17 Nov 2023, 04:07Good day,
I appreciate your reply and I truly hope that this matter receives its full attention. Still the technician did not arrive yesterday as I was promised that he will come through yesterday. It's been a month already I am very disappointed with DEFY.
I appreciate your reply and I truly hope that this matter receives its full attention. Still the technician did not arrive yesterday as I was promised that he will come through yesterday. It's been a month already I am very disappointed with DEFY.
SD
Sive D's update17 Nov 2023, 04:07
Reviewer Update
Good day,
I appreciate your reply and I truly hope that this matter receives its full attention. Still the technician did not arrive yesterday as I was promised that he will come through yesterday. It's been a month already I am very disappointed with DEFY.
I appreciate your reply and I truly hope that this matter receives its full attention. Still the technician did not arrive yesterday as I was promised that he will come through yesterday. It's been a month already I am very disappointed with DEFY.
Defy Appliances's replyOfficial
17 Nov 2023, 08:41Good day Sive,
We have escalated the issue to the respective management and the team has been notified to resolve.
The service team will be in contact for for further assistance or we will notify as soon as we get feedback.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd
We have escalated the issue to the respective management and the team has been notified to resolve.
The service team will be in contact for for further assistance or we will notify as soon as we get feedback.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply17 Nov 2023, 08:41
Official
Good day Sive,
We have escalated the issue to the respective management and the team has been notified to resolve.
The service team will be in contact for for further assistance or we will notify as soon as we get feedback.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd
We have escalated the issue to the respective management and the team has been notified to resolve.
The service team will be in contact for for further assistance or we will notify as soon as we get feedback.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd