Poor service and after-sales from Defy

I am incredibly disappointed with Defy - I bought a Defy built-in set (the second product I purchased from them) last week from Game and called the service centre twice, the Midrand centre twice, and sent them two emails. Not one response to the emails and no one called back. I wanted to get their recommendation regarding electricians who are "approved" so that the warranty remains valid. What a disppointment - I will be getting the refund from Game. A a huge waste of time and I will not be supporting their business again.