Poor service

On the 25th of March I submitted a review, and the very next day I was told the service team would get back to me. Yet it was only on the 31st of March that I finally received a call from Ronald Classens, saying he would come to my place. When I asked what for, he told me he was coming to replace the dispenser. This is unacceptable.

The first technician who assessed the fridge clearly told me that Defy would provide me with a new unit. I even asked him what would happen if the replacement had the same issues, and he told me that unfortunately defy will replace me with the same fridge, now the situation is worse, you want to replace only the dispenser. This shows a complete disregard for the customer.

I do not want a Defy fridge anymore. I want my money back so I can buy another brand. The level of service I have received is appalling, and I have never experienced anything this poor. It feels as though my concerns are being dismissed, and I cannot help but wonder if this treatment is because I am a Black female.