RN
Rita N
1 reviews | Active since Dec 2014
04 Aug 2023, 08:45
POOR SERVICE
I purchased an oven in April 2023, on installing the item, the door was not aligned, and a white residue on the inside of the door, I contacted the customer service centre, after many calls, a technician was sent out, check the item & offered to supply new hinges, he came out the next day, confirmed that the item will be replaced, due to the hinges not being able fix the issue. the unit was subsequently replaced. On inspection, the rubber inside the oven came off, which I advised Defy, I spoke to Requel, then Roger who offered to get Morgan to call back, to date, I still await for a call back. Very dissatisfied with the level of service
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Defy Appliances's replyOfficial
07 Aug 2023, 09:46Good morning, Rita.
We apologize for the poor service you have experienced with your oven purchase. We understand your frustration and regret the inconvenience caused by the door alignment, white residue, and subsequent issues with the replacement unit.
This is not the level of service we strive to provide, and we apologize for any delay in addressing the concerns with your oven. Your satisfaction is important to us, and we want to assure you that we will investigate the matter to understand why there was a lack of follow-up.
Our customer service team will be in touch with you to address the issue with the rubber inside the oven and provide you with a suitable resolution. We want to ensure that all issues are resolved to your satisfaction.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our customer service team is here to assist you.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
We apologize for the poor service you have experienced with your oven purchase. We understand your frustration and regret the inconvenience caused by the door alignment, white residue, and subsequent issues with the replacement unit.
This is not the level of service we strive to provide, and we apologize for any delay in addressing the concerns with your oven. Your satisfaction is important to us, and we want to assure you that we will investigate the matter to understand why there was a lack of follow-up.
Our customer service team will be in touch with you to address the issue with the rubber inside the oven and provide you with a suitable resolution. We want to ensure that all issues are resolved to your satisfaction.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our customer service team is here to assist you.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Defy Appliances's reply07 Aug 2023, 09:46
Official
Good morning, Rita.
We apologize for the poor service you have experienced with your oven purchase. We understand your frustration and regret the inconvenience caused by the door alignment, white residue, and subsequent issues with the replacement unit.
This is not the level of service we strive to provide, and we apologize for any delay in addressing the concerns with your oven. Your satisfaction is important to us, and we want to assure you that we will investigate the matter to understand why there was a lack of follow-up.
Our customer service team will be in touch with you to address the issue with the rubber inside the oven and provide you with a suitable resolution. We want to ensure that all issues are resolved to your satisfaction.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our customer service team is here to assist you.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
We apologize for the poor service you have experienced with your oven purchase. We understand your frustration and regret the inconvenience caused by the door alignment, white residue, and subsequent issues with the replacement unit.
This is not the level of service we strive to provide, and we apologize for any delay in addressing the concerns with your oven. Your satisfaction is important to us, and we want to assure you that we will investigate the matter to understand why there was a lack of follow-up.
Our customer service team will be in touch with you to address the issue with the rubber inside the oven and provide you with a suitable resolution. We want to ensure that all issues are resolved to your satisfaction.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our customer service team is here to assist you.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving