Poor service

I tried to phone into their call centre to log a complaint that the drip tray supp**** does not fit into the oven.<br> I held on for 3.5 minutes on the first call only to have the phone dropped in my ear.<br> Called back and held on for over 4 minutes to have the same happen again.<br> I then called their receptionist and asked if there was a phone with their telephones and was told no problem. (then it has to be a problem with the call centre agents?). She then tried to put me through a third time to no avail. <br> I then demanded to speak with a manager, who was not the most helpful and told me that there was a problem with their phones. I tried to explain my frustration and reason for call when he promptly told me I had come through to the wrong department and he would get someone to call me. Well 24 hours later I still have not had a call back from them.<br>