POOR SERVICE

I'm writing this review because on a ****ed and had enough customer. I bought a defy metallic fridge sometime the beginning on Feb at HIFI CORP cash in Mamelodi mams mall, due to the heavy rains we collected the fridge on Monday were as I bought it Friday. When I got home my fridge wasn't working, I called the shop and they booked a technician to come to my place and look at it. indeed he came after a week , he change something and the back and refiled the fridge with gas. the fridge was working on the bottom not on top. I called the shop again and they booked a technician again and he came aft 4 -6 days. he declared the fridge not working and I advised the shop. they logged a query to DEFY. I have been waiting for my fridge for almost a month now, my food spoils, when you call them they said we following up and never return back to me. I called today requesting to speak to the manager they hanged up. I'm so unhappy with this brand where as its known as one of the best brands. Their call center client service is very poor, they always following up with no resolution. till today I dint have a fridge. They **** last week to say it will be delivered Friday i have no hope mor trust for them