Poor service

I bought Defy washing machine a month ago at OK furniture but the machine is no longer working.the store locked the incident on the 11th and they said Defy technician will call me. I called in for follow up on the 15th they said they will come on the 17th.

I took day off from work on the 17th but the technicians never came and they did not bother informing. Today on the 18th I did send complaints at OK furniture customer service, then technicians decided to go to my other address without informing me, they called me while they were there unfortunately I don't stay there which shows that they are incompeten, how can they go to my address without confirming my address and availability first. They told me that they on their way coming to my address even now I am still waiting with no update.

I am very much disappointed and I don't see myself buying Defy appliances anymore in my life