hS
herb S
1 reviews | Active since Mar 2023
09 Jan 2024, 10:42
Poor repair Service
Own a Defy 9000 BTU Portable AC Model ACP09H2. I require the main electronic board that holds all buttons, (power, fan, mode, etc...) yet none of the Defy Service centers can order me one, since one year now! Had I known service would be this terrible, non-existent I wouldn't have made the purchase from such a poorly run company
Helpful (0)
Replies (7)0
Replies (7)
Defy Appliances's replyOfficial
09 Jan 2024, 11:02Good day Lou,
Kindly advise us on the service centre you have been in touch with to source this desired part? or your province?
We value your patronage and are committed to providing you with the best service possible.
Warm regards,
Kindly advise us on the service centre you have been in touch with to source this desired part? or your province?
We value your patronage and are committed to providing you with the best service possible.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply09 Jan 2024, 11:02
Official
Good day Lou,
Kindly advise us on the service centre you have been in touch with to source this desired part? or your province?
We value your patronage and are committed to providing you with the best service possible.
Warm regards,
Kindly advise us on the service centre you have been in touch with to source this desired part? or your province?
We value your patronage and are committed to providing you with the best service possible.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
hS
herb S's updateReviewer Update
05 Feb 2024, 06:13Pick one as I've emailed all of them in South Africa including ***
hS
herb S's update05 Feb 2024, 06:13
Reviewer Update
Pick one as I've emailed all of them in South Africa including ***
hS
herb S's updateReviewer Update
05 Feb 2024, 16:29Mpumalanga, Nelspruit. Please don't provide the province service center as they did not help me, never contacted me. I've emailed all the service centers in the different provinces and have yet to have a reply.
I just want the part & remote.
I just want the part & remote.
hS
herb S's update05 Feb 2024, 16:29
Reviewer Update
Mpumalanga, Nelspruit. Please don't provide the province service center as they did not help me, never contacted me. I've emailed all the service centers in the different provinces and have yet to have a reply.
I just want the part & remote.
I just want the part & remote.
Defy Appliances's replyOfficial
06 Feb 2024, 09:54Good day,
We apologise for this experience and understand you no longer wish to be assisted by Defy province service centre, You can possibly contact Lategan & van biljoens or selected Hirschs stores for this part.
Warm regards,
Defy Customer Care
We apologise for this experience and understand you no longer wish to be assisted by Defy province service centre, You can possibly contact Lategan & van biljoens or selected Hirschs stores for this part.
Warm regards,
Defy Customer Care
Defy Appliances's reply06 Feb 2024, 09:54
Official
Good day,
We apologise for this experience and understand you no longer wish to be assisted by Defy province service centre, You can possibly contact Lategan & van biljoens or selected Hirschs stores for this part.
Warm regards,
Defy Customer Care
We apologise for this experience and understand you no longer wish to be assisted by Defy province service centre, You can possibly contact Lategan & van biljoens or selected Hirschs stores for this part.
Warm regards,
Defy Customer Care
hS
herb S's updateReviewer Update
10 Feb 2024, 10:46Here did you get the notion that I didn't want to be further assisted? If I didn't I wouldn't be wasting my time here responding. YES, I DO STILL NEED THE BOARD, REMOTE AS I HAVE MENTIONED NUMEROUS TIMES!!!!!
hS
herb S's update10 Feb 2024, 10:46
Reviewer Update
Here did you get the notion that I didn't want to be further assisted? If I didn't I wouldn't be wasting my time here responding. YES, I DO STILL NEED THE BOARD, REMOTE AS I HAVE MENTIONED NUMEROUS TIMES!!!!!
hS
herb S's updateReviewer Update
13 Mar 2024, 11:36Nevermind, NOT worth it as I've sold the unit with fair warning not to call Defy for any type of service, parts. NOT to buy another Defy product!
hS
herb S's update13 Mar 2024, 11:36
Reviewer Update
Nevermind, NOT worth it as I've sold the unit with fair warning not to call Defy for any type of service, parts. NOT to buy another Defy product!
Defy Appliances's replyOfficial
14 Mar 2024, 08:52Good day Lou,
We apologise for the inconvenience caused.
Warm regards,
We apologise for the inconvenience caused.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply14 Mar 2024, 08:52
Official
Good day Lou,
We apologise for the inconvenience caused.
Warm regards,
We apologise for the inconvenience caused.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd