1 reviews | Active since Nov 2024
Poor quality product
I bought a Defy Fridge on 16 March 2024 three months later the freezer section was over freezing and the rubber seals had to be replaced which was done by Defy customer service. The plastic clips on the glass shelves of the freezer section have now broken off as a result of that when one pulls out one of the freezer draws all 3 of them comes out and can easily fall out. The fridge also makes a terrible noise. I have called the customer service and they advised that I have to buy the shelves myself as it is not part of the guarantee and they will send somebody to come service the fridge because of the noise. I am really disappointed in this fridge and I waisted my money on something that is broken and have not even lasted me a year and this fridge has been a problem from the start. Defy appliances are not as reliable as they used to be in the past their appliances are now flimsy. I will never recommend this brand to anyone and I will certainly not be spending my hard earned money on them again.
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Thank you for the positive review. We are glad we could resolve the issue for you, and we hope you enjoy your new fridge.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Thank you for the positive review. We are glad we could resolve the issue for you, and we hope you enjoy your new fridge.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
