LM
Lee M

1 reviews | Active since Nov 2024

15 Nov 2024, 16:21

Poor quality product

I bought a Defy Fridge on 16 March 2024 three months later the freezer section was over freezing and the rubber seals had to be replaced which was done by Defy customer service. The plastic clips on the glass shelves of the freezer section have now broken off as a result of that when one pulls out one of the freezer draws all 3 of them comes out and can easily fall out. The fridge also makes a terrible noise. I have called the customer service and they advised that I have to buy the shelves myself as it is not part of the guarantee and they will send somebody to come service the fridge because of the noise. I am really disappointed in this fridge and I waisted my money on something that is broken and have not even lasted me a year and this fridge has been a problem from the start. Defy appliances are not as reliable as they used to be in the past their appliances are now flimsy. I will never recommend this brand to anyone and I will certainly not be spending my hard earned money on them again.

0
Replies (3)
Defy Appliances
Defy Appliances's reply20 Nov 2024, 09:32
Official
Good day Lee,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution. 

Warm Regards,
 
Customer Care Team
Defy Appliances (Pty) Ltd 

LM
Lee M's update25 Mar 2025, 18:34
Reviewer Update
Defy Appliances gave us a full credit and we bought a new fridge. Even though the fridge was faulty I cannot fault you on your customer service. Thank you Defy Appliances.
Defy Appliances
Defy Appliances's reply26 Mar 2025, 09:04
Official
Good day Lee,
Thank you for the positive review. We are glad we could resolve the issue for you, and we hope you enjoy your new fridge. 

Warm Regards,
 
Customer Care Team
Defy Appliances (Pty) Ltd