Poor quality, poor customer service

Absolutely horrible customer service and follow-up on faults on a brand new appliance under warranty.

I logged a complaint on 18/01/2021 regarding a leaking soap dispenser on my dishwasher.

A technician was despatched on 19/01/2021 and informed us that a new soap dispenser would have to be installed, and he would return once he had a new one.

On him leaving, the dishwasher would not run. The technician then returned to "sort this out". When he again left, we noticed that all the *****s at the back of the dishwasher were left open. We again asked the technician to return to sort this out, and he blatantly refused as "he was coming next week to replace the soap dispenser anyway".

It has now been 2 months since my almost brand new dishwasher has been out of commission due to a combination of a defect while the item is under warranty, and gross incompetence from their technician, and we are yet to receive any sort of follow-up from, despite numerous attempts to contact Defy.